Terms of Use

Completion and acceptance of the Suite Genius membership agreement does not create a tenancy but a prepaid usage licence to use the provided amenities on a monthly or casual basis. This license will renew each month automatically for your membership unless written notice is given by either party. The Terms of Use (TOU) must be adhered to at all times. Failure to follow the TOU can result in non-renewal or early termination of the usage license.

‍The following Terms of Use are provided by Suite Genius and put in place to protect the members and the office:

Acceptance of Terms – Completion of this membership application form acknowledges the acceptance of the Terms of Use by the applicant.

Bike Lockup – There is back storage/lockup facilities located in the underground parking area, available on a first-come first-served basis. Members will be able to access it through the front entrance during regular working hours.

Boardroom/Meeting Room Usage – The Suite Genius app is used to view availability and book the meeting rooms. You can also visit book.suite-genius.com, where non-members can book the rooms. Rooms are pay-per-use, and will use the member’s allowance initially to cover the bookings and after that will be changed a fee, with a discount based on their membership. As a common courtesy, please clean up after meetings, wipe down whiteboards and leave the rooms clean for your coworkers.

Common Areas – This is a matter of common sense and respect for others. When using the kitchen, lounge, meeting rooms or shared desk areas, please clean up after yourself, and help out if you see a mess that isn’t yours but needs cleaning.

Confidentiality – During your participation in and use of the services at Suite Genius you may be exposed to Confidential Information. This includes information, in whole or in part, that is disclosed by Suite Genius or a member that is non-public, confidential or proprietary in nature. You are obligated to maintain all information in strict confidence, not disclosing to any third parties.

Changes to Terms of Use – Suite Genius may make changes to these Terms of Use and the updated version will always be online at https://suite-genius.com/tou/.

Events – From time to time, Suite Genius may host community, networking or special events, or open the space up for private events. Please keep in mind that if you have a private office or permanent desk, your workspace may be visible to members of the general public. You will be given advance notice of any events and if the space will be temporarily unavailable to use.

Guests – Any guest must be accompanied by a member at all times. The inviting member will be responsible for their guest's actions at all times.

Health & Safety – The health and safety of our members and offices is of fundamental importance to Suite Genius' operations. As a member, you have the responsibility to Suite Genius and fellow members to play your part in keeping the spaces healthy and safe. When using the spaces, please ensure to wash your hands regularly and take the necessary steps to help keep the spaces clean and safe. If you're feeling sick, or have been recently around people that are sick please do not come into our shared workspaces. Also, if you've recently traveled internationally please self-isolate at home before returning to the offices. We all thank you :)

Insurance – Suite Genius carries Liability and Business Personal Property insurance. As a member, it is strongly suggested that you carry a Renters Insurance policy to cover your own equipment while using our space. You can most likely extend your home/residence policy to cover the premises of Suite Genius.

Internet Usage – No spamming, posting or downloading files that you know or should know are illegal or that you have no rights to. Do not give Suite Genius Internet access to any other person or device unless you get permission. It’s shared Internet, so respect bandwidth and avoid streaming of audio or video when possible.

Invoicing and Payment – Monthly memberships are automatically processed based on their membership type. Payment is required at the beginning of the month for that period. For private office members, all payments are processed using pre-authorized direct debit, and other members have the ability to pay by credit card or direct debit. You can view all your invoices and billing details in the Suite Genius app.

Liability – All members and guests are responsible for their own belongings and actions. Should any action or inaction cause damage or cost to Suite Genius then that cost will be levied to that member or members. The member shall indemnify and save harmless Suite Genius from all claims, losses or damages, and any associated costs, which relate to or arise out of any acts or omissions of the member or the member’s guest(s).

Mail / Address Use – All members at Suite Genius are able to use the location address as their own business address through the duration of their membership. You must use the exact address as it appears on our Contact page of our website. Mail must be addressed to Your Name or Company Name, along with our address. We will notify you by email of new mail upon arrival, and hold for pickup. Please contact us to arrange pickup. We do not accept “postage due” or COD items. We don’t have receptionists or staff on site at all times to collect mail. All members in the space can sign for member’s packages and put the mail/package in the mail storage area at either location.

Open Environment – This is an open office shared by many different people and organizations. Anything said should be expected to be heard by others. Be respectful.

Pets – Pets are conditionally allowed under the discretion of Suite Genius and the building owner. Pets must be clean, well behaved and not leave a mess or the building management or Suite Genius has the right to ask them to be removed from the premises. Please do not allow them to roam around the premises, they are to be kept near you at all times. Happy pets = happy members!

Quiet Enjoyment – All members and guests have the right to quiet enjoyment and any behaviour that breaches this will not be condoned. If someone or something is making more noise than you like, but they’re still being respectful, please put on your headphones and listen to some music.

Renewal and Termination – Membership is a privilege, not a right, misconduct can result in immediate termination. The Suite Genius membership will renew automatically by default. A member or Suite Genius can terminate the membership agreement at any time by providing one month’s notice by email to the other party. Private office memberships have a 2-month notice period.

Security Keys – These keys belong to the building owner and must be looked after carefully. Failure to return either of these at the end of the agreement will result in a $100 charge to your bank account or credit card on file.

Legal Entity Note – The legal business entity for the company is 0956404 B.C. Ltd. and the trade name is Suite Genius.

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